bi99 Terms and Conditions — Complete Platform Usage Policy

1.1 Parties to the Agreement

These terms and conditions apply between the bi99 platform (operated at the domain bi99.cam) and any person using the platform. "We", "our" or "bi99" refers to the authority operating the platform. "You" or "user" refers to any registered or unregistered visitor.

1.2 Applicability

These terms apply to all services of bi99 — including sports betting, live casino, slot games, fishing games, bingo and any other gaming services. Other policies present on the platform (privacy policy, responsible gaming policy) will be considered part of these terms.

1.3 Language and Interpretation

These terms are written in English and apply to the Bangladesh market. In the event of any dispute or ambiguity, the interpretation of the bi99 authority will be considered final.

2.1 Registration Eligibility

To create an account on bi99, you must meet the following conditions:

• You must be at least 21 years of age.
• You must have a valid national identity card or other government-issued identity document.
• Online gaming must not be legally prohibited in the country or region from which you are using the platform.
• You are participating on the platform voluntarily and of your own judgment.

2.2 Age Verification

bi99 may ask you to submit a valid identity document (national identity card, passport or driving licence) for age verification at any time. The account may be restricted until age verification is complete. Providing a false age may result in account cancellation and forfeiture of deposited funds.

3.1 Single Account

Each individual may create only one account. If multiple accounts are found for the same person, all accounts will be closed and any bonuses or winnings in them will be forfeited. Only one account may be registered from a single device, IP address or household.

3.2 Accuracy of Information

All information provided at the time of registration — name, date of birth, mobile number and payment details — must be completely true and accurate. Providing incorrect or false information may result in the account being closed at any time.

3.3 Account Security

It is your responsibility to keep your login credentials (username and password) confidential. Allowing any third party to use your account is prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

4.1 Deposit Rules

bKash, Nagad and Rocket can be used to deposit funds on bi99. The minimum deposit amount is ৳100. Before depositing, ensure that your payment account is registered in your name — third-party payments are not accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. The payment method used for withdrawal must match the method used for the deposit.

• Identity verification may need to be completed before a withdrawal.
• Winnings from bonuses must meet wagering requirements before withdrawal.
• bi99 reserves the right to suspend withdrawals in the case of suspicious transactions.
• Any applicable taxes or bank charges must be borne by the user.

4.3 Currency

All transactions on bi99 are conducted in Bangladeshi Taka (BDT / ৳). bi99 will not be liable for any losses caused by differences in exchange rates.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a bonus of ৳1,000 and a total balance of ৳2,000; or depositing ৳32,000 gives a bonus of ৳15,000 and a total balance of ৳47,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means that winnings from the bonus can be withdrawn after betting an amount equal to 25 times the bonus amount. The wagering requirement has a specific validity period, which will be stated in the bonus offer.

5.3 General Bonus Terms

• A bonus applies to one account only — claiming bonuses across multiple accounts is prohibited.
• bi99 reserves the right to modify or cancel any bonus offer at any time.
• If evidence of bonus abuse or fraudulent use is found, the bonus and related winnings will be forfeited.
• Each promotion may have its own terms, which will be detailed on that promotion's page.
• Bonus bets may be restricted on certain games.

5.4 VIP Program

The bi99 VIP program has four tiers: Bronze — weekly cashback up to 0.4%; Silver — up to 0.8%; Gold — up to 1.1%; and Platinum — up to 1.5%. You can advance to higher tiers through regular play. The account must be active and in good standing to receive VIP benefits.

6.1 Sports Betting

For sports betting, bets placed before a match begins are valid. Odds in live betting markets may change at any time. If an event is cancelled or suspended, settlement will be made according to bi99's established rules.

6.2 Casino Games

All casino games are operated using certified Random Number Generator (RNG) technology. The rules of individual game providers apply. If an abnormal result occurs due to a technical error, the relevant round may be cancelled and deposited funds will be returned.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game or market, which will be visible in that game's interface. bi99 reserves the right to impose bet limits on any account, particularly when unusual betting patterns are detected.

7.1 List of Prohibited Activities

• Creating or using multiple accounts.
• Placing planned bets with the intent to abuse bonuses (bonus hunting, arbitrage betting).
• Using automated bots or software to play games or place bets.
• Attempting to hack or alter the platform's software or systems.
• Money laundering or other illegal financial activities.
• Match fixing or participation in other misconduct.
• Harassing or defrauding other users.
• Conducting transactions using third-party payment methods.

8.1 bi99's Rights

bi99 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Evidence of fraudulent activity.
• Failure of age or identity verification.
• When an investigation is required as part of the anti-money laundering process.
• At the direction of legal authorities.

8.2 User's Right to Self-Close

A user may request to close their own account at any time. This request can be made through our live chat or by emailing [email protected]. Any pending withdrawals or active bets will be settled first before the account is closed.

9.1 Data Collection and Use

bi99 collects, stores and processes users' personal information. This information is used for account management, identity verification, financial transactions and platform security. To learn more about how your information is used, please read our Privacy Policy.

9.2 Data Protection

bi99 uses SSL encryption and modern security technology to keep users' information secure. Personal information is not sold to third parties. Information may be provided to authorities in cases of legal obligation.

10.1 Self-Control Tools

bi99 provides the following features for users:

• Deposit Limits: Set limits on daily, weekly or monthly deposits.
• Session Limits: Set limits on continuous gaming time.
• Self-Exclusion: Exclude yourself from the platform for a specified period.
• Reality Check: Regular reminders of gaming time.

10.2 Problem Gaming

If gaming is causing problems in your daily life, please seek help. Contact bi99's 24/7 live chat service or reach us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

10.3 Protection of Minors

We urge parents and guardians — please ensure that children or minors are not able to access bi99 in any way. Parental control software may be used for this purpose. If you suspect a minor is using the platform, notify us immediately.

11.1 Service Limitations

bi99 strives to provide the highest quality of service. However, bi99 is not liable in the following situations:

• If a gaming session is interrupted due to loss of internet connection.
• If loss occurs due to a fault in third-party software or hardware.
• If account information is inadvertently shared with a third party.
• In the event of natural disasters, government directives, or other force majeure circumstances.

11.2 Technical Errors

If an incorrect result is displayed due to a technical error, bi99 reserves the right to review and correct the related transaction. Any winnings resulting from an obvious error may be voided and deposited funds will be returned.

11.3 Third-Party Services

bi99 works with third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and payment providers. bi99 does not bear direct liability for faults in these third-party services, but we will provide assistance to reach a resolution.

12.1 Right to Modify

bi99 reserves the right to change, add to, or remove these terms and conditions at any time. In the case of significant changes, efforts will be made to notify users as far in advance as possible.

12.2 Acceptance of Changes

If you continue to use the platform after updated terms have been published, you will be deemed to have automatically accepted the revised terms. We therefore recommend checking this page regularly.

12.3 Contact

If you have any questions or need clarification regarding these terms and conditions, please get in touch with us:

• 24/7 Live Chat (in Bengali)
• Email: [email protected]