Frequently Asked Questions
Answers to all your questions about bi99
From opening an account to bonuses, deposits and withdrawals, and safe gaming — find clear and simple answers to all your questions about bi99 on this page.
Welcome to bi99. This FAQ page has been created with the most common questions from players in Bangladesh in mind — covering everything from account registration to depositing money via bKash or Nagad, using bonuses, cricket betting, slot games, and responsible gaming. Every answer is written in plain language so you can find information quickly. If you cannot find the answer to your question, contact our support team via 24/7 live chat.
Account and Registration
To open an account at bi99, you need an active mobile number, an email address, and a strong password. The registration process is entirely online and takes only a few minutes. Fill in your details accurately to avoid any issues with withdrawals later.
Each person may hold only one account at bi99. Creating multiple accounts goes against our rules and may result in all accounts being permanently closed. This policy is strictly enforced to maintain a fair gaming environment.
If you forget your password, use the "Forgot Password" option on the bi99 login page and reset it using the code sent to your registered mobile number or email. If the problem continues, contact our support team directly via 24/7 live chat — they will assist you promptly.
bi99 is for people aged 21 and above only. Anyone under 21 cannot open an account or play games. Proof of identity may be requested for age verification. Responsible gaming is one of our top priorities.
After logging in, go to Account Settings and select the "Change Password" option. Enter your old password and your new password. For security, use a strong password that combines numbers, uppercase and lowercase letters, and special characters, and do not share it with anyone.
Deposits and Withdrawals
Money deposited via bKash is usually added to your bi99 account within a few minutes. If there is a delay for any reason, contact us on live chat with your transaction ID. You can also deposit via Nagad and Rocket — the minimum deposit amount is ৳100.
Approved withdrawals at bi99 typically reach your bKash, Nagad, or Rocket within 1 hour. The minimum withdrawal amount is ৳1,000. If your account details are correct, the process is completed even faster.
bi99 does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges — please check the terms and conditions of the relevant mobile banking service for details.
After logging in to bi99, go to the "Deposit" section and select Nagad. Send the specified amount to the designated Nagad number, then enter the transaction ID in the payment form and submit. The minimum deposit amount is ৳100.
When a withdrawal is cancelled, the reason is usually mentioned in a message or notification in your account — such as wagering requirements not being met or a mismatch in details. If you do not understand the reason, let us know via live chat with the details; our team will resolve it quickly. The cancelled amount is returned to your wallet.
Games and Rules
To bet on BPL or any cricket match, log in to bi99, go to the cricket section, and select the match of your choice. You will find various markets including match winner, toss, top run scorer, and more. Set your bet amount and confirm. Bets can be changed or cancelled up until the match starts.
Yes. bi99 features slots from the world's leading game providers including Pragmatic Play, PG Soft, and JILI, all of which use RNG (Random Number Generator) technology — results are completely random and cannot be predicted. bi99 is committed to ensuring fair play and there is no manipulation in the game software.
Yes. bi99 is built with a mobile-first design, so you get the full experience from a mobile browser on both Android and iOS devices. Cricket betting, slots, live casino, and fishing games all run smoothly on mobile — no separate app download is needed.
RTP stands for Return to Player — it is the mathematical average of how much of the total amount wagered a game returns as winnings over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is not a guarantee; it is the average result across millions of spins — each round is completely independent.
Yes. bi99 offers live casino games from top providers including Evolution Gaming and Ezugi — such as live baccarat, roulette, blackjack, and many more. Playing in real time with professional dealers brings the casino experience right to your home.
Bonuses and Promotions
Open a new account at bi99 and make your first deposit to receive a 100% welcome bonus — up to ৳15,000. Example: deposit ৳1,000 and get a ৳1,000 bonus, giving a total balance of ৳2,000. To receive this bonus, complete your first deposit right after creating your account — the bonus is added automatically.
The wagering requirement for bi99's welcome bonus is 25x. This means you need to place bets totalling 25 times the bonus amount before you can withdraw. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets. This requirement is met as you play games.
The bi99 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is available at each tier — up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum. The more you play, the higher the tier you reach and the more benefits you receive.
The bi99 welcome bonus goes up to a maximum of ৳15,000 — 100% of your first deposit. This means depositing ৳32,000 or more will earn you a ৳15,000 bonus, bringing your total balance to ৳47,000. For deposits larger than this, the bonus amount will not exceed ৳15,000.
To stay updated on the latest promotions and offers from bi99, check the promotions page on the website regularly. New offers often come around special events or tournaments — for example, special betting bonuses may be available during IPL, T20 World Cup, or BPL season. You can also find out about ongoing offers via live chat.
Security and Responsible Gaming
Yes. bi99 uses SSL encryption technology, which keeps your personal and financial information secure. Your information is not shared with third parties. For more details, please read our privacy policy page.
Responsible gaming means playing within the limits of entertainment, sticking to a budget, and taking breaks when needed. bi99 gives players the ability to set deposit limits, self-exclude, and temporarily close their account. If gaming is causing problems, please seek help.
Self-exclusion is a feature that lets you voluntarily pause gaming activity on your account for a set period of time. To do this, go to Account Settings or let our support team know via live chat — they will take action promptly. This feature is completely free and applied confidentially.
No. bi99 strictly follows a "21+ only" policy. Opening an account or playing games is completely prohibited for minors. We believe following this policy is essential for operating a responsible gaming platform.
Gaming addiction is a serious matter and bi99 is aware of this. If you feel you have a problem, contact our 24/7 live chat first — we will direct you to the necessary support and resources. More detailed information is available on our responsible gaming page.
Still have questions? Contact support
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