bi99's commitment to responsible gaming
Enjoy entertainment safely — bi99 places the wellbeing and safety of every player as its highest priority.
Why is responsible gaming important?
Online betting and casino games are a great form of entertainment — but they stay enjoyable only when played within limits. bi99 believes that responsible gaming is not just a rule; it is a commitment to every one of our players.
Our platform offers various responsible gaming tools — such as deposit limits, self-exclusion, and time-out features. If you feel that betting is getting out of your control, use these tools and contact our support team.
Remember: betting is entertainment, not a source of income. Always play with an amount that, if lost, will not affect your daily life.
Important Warning
bi99 is for people aged 21 and above only. Opening an account or playing games by minors is strictly prohibited. Do not share your account information with anyone else.
Safe gaming tools
bi99 gives you the ability to control your own gaming experience. Use the tools below at any time.
Deposit Limit
Set your own limit on how much you want to deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. If you want to increase a limit, it takes 24 hours to come into effect — this is an intentional safeguard.
Time-Out Break
Want to pause gaming for a set period? Take a time-out from 1 day to 6 weeks. During this time you will not be able to play games or make deposits. Your account will be reactivated automatically once the break ends.
Self-Exclusion
For a long-term break, use self-exclusion. This feature keeps your account closed for 6 months to 5 years, or permanently. During this time you will not receive any promotional emails either.
Session Time Limit
Decide in advance how long you will play in one session. An automatic alert is given when your set time is up. This keeps you aware of time and helps prevent excessive play.
Reality Check
View your gaming history, win-loss statistics, and total spending at any time. Stay informed and make decisions based on facts, not emotions. Transparency is the first step to protection.
24/7 Support
For any issue, our Bangla-speaking support team is always ready. Contact us via live chat or email. If your betting experience is causing you distress, we are here for you.
Deposit and Withdrawal Limits
At bi99, limits are set for every transaction. This is part of financial protection and an important element of responsible betting.
| Transaction Type | Minimum Amount | Method | Duration |
|---|---|---|---|
| Deposit | ৳100 | bKash, Nagad, Rocket | Instant |
| Withdrawal | ৳1,000 | bKash, Nagad, Rocket | Within 1 hour |
* Setting a personal deposit limit is always possible and is a recommended step for responsible gaming.
Check yourself
If the answer to any of the questions below is "yes", consider seeking support.
Are you spending more than your set budget?
Are you placing larger bets to chase your losses?
Are you giving more time to betting than to your family or work?
Have you tried to stop betting but been unable to?
Are you lying about or hiding your betting?
What to do if you have a problem?
Remember, asking for help is a sign of courage. Take the steps below.
Contact live chat
The bi99 Bangla-speaking support team is available 24 hours a day, 7 days a week. Speak openly — we will not judge you.
Set a deposit limit or time-out
Go to Account Settings to set a limit or take a break immediately.
Consider self-exclusion
If the problem feels long-term, request self-exclusion — it is the most effective protection.
Seek professional support
Talk to family, friends, or a mental health professional. You are not alone.
bi99's responsible gaming policy
Age Verification
bi99 is for people aged 21 and above only. Age is verified at registration and additional identity documents may be requested if needed. Allowing minors to use an account is legally punishable.
Financial Safety
Never bet with borrowed money or savings. Keep a separate budget for betting — use only money you are prepared to spend on entertainment. If you incur a loss, it is wiser not to try to chase it.
Mental Health and Betting
Using betting to relieve stress, depression, or loneliness is dangerous. If you feel you are betting to escape negative emotions, take a break right now and seek support. Betting provides temporary excitement — it does not solve underlying problems.
Protecting Your Family and Loved Ones
Keep your account password and login details away from family members, especially minors. If you feel someone in your family is struggling with a gaming problem, contact our support team — we can offer guidance.
Awareness About Promotions and Bonuses
Before enjoying bi99's welcome bonus and other offers, read the relevant terms and conditions carefully. Do not bet beyond your budget because of a bonus. Bonuses can make betting more appealing, so stay aware of this.
If you need support, use our 24/7 live chat or email us at: [email protected]
Core principles of responsible gaming
- Play for entertainment only
- Set your budget first
- Stick to your time limits
- Do not try to chase losses
- Do not play under the influence
- Do not bet when feeling low
- For ages 21+ only
- Seek support immediately if you have a problem
Quick Support
Our Bangla-speaking team is ready for any issue.
24/7 Live Chat (in Bangla)
Frequently Asked Questions
Find answers to the most frequently asked questions about responsible gaming here.
Enjoy bi99 safely
Play responsibly and enjoy the fun of entertainment — cricket betting, slots, live casino, and much more.