bi99 Privacy Policy

1.1 Registration and Identity Information

When you create an account on bi99, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for identity verification where required)
• Address and country of residence
• Preferred language and currency (Bangladeshi Taka — ৳)

1.2 Financial and Payment Information

If you use bKash, Nagad, or Rocket for deposits or withdrawals, we store transaction-related information. However, your payment method's secret PIN, full account password, or card number is not stored with us — these are processed directly in the payment provider's encrypted environment.

1.3 Technical and Usage Information

Some technical information is automatically collected while you use bi99:

• IP address and device identifier
• Browser type and operating system
• Session duration and pages visited
• Referral source (where you came from before reaching the site)
• Cookie and local storage data

1.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage history are stored in our system. This information is used for responsible gaming monitoring and service improvement.

2.1 Service Delivery and Operations

bi99 uses your information primarily for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and bonus transactions
• Providing 24/7 live chat support and email service
• Ensuring account security and preventing fraud
• Managing responsible gaming monitoring

2.2 Fulfilling Legal Obligations

We may use your information to comply with applicable laws and regulations. This may include:

• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies
• Age verification — services are available only to individuals aged 21 or over
• Responding to legal orders or investigations received from relevant authorities

2.3 Service Improvement and Communication

We analyze usage patterns to improve your experience. With your permission, we may notify you about relevant offers, bonuses, or updates. You can request to stop receiving such communications at any time.

3.1 Who We Share Information With

bi99 never sells your personal information for commercial purposes. Information may be shared in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket — only the information necessary to complete transactions
• Game software providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt — for the purpose of delivering game services
• Technical service partners: Cybersecurity, data storage, and analytics providers — under strict confidentiality agreements
• Legal authorities: Where required by court order or legal obligation

3.2 Third-Party Responsibilities

All third parties contracted with us are required to use your information only for specified purposes and must adhere to their own privacy and security standards. We ensure that they handle your information with appropriate care.

4.1 Technical Security Measures

bi99 uses industry-standard security technologies to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and DDoS protection
• Restricted access controls — only authorized staff can view sensitive information

4.2 Your Responsibilities

You also have certain responsibilities to ensure the security of your account:

• Use a strong password and change it regularly
• Do not share your login credentials with anyone
• Avoid using your account on public or unsecured networks
• Notify us immediately if you notice any unusual activity

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. bi99 uses cookies for the following reasons:

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these
• Functional cookies: Remembering your preferences and settings (such as language or display preferences)
• Analytics cookies: Understanding how the site is used and improving our services

5.2 Managing Cookies

You can disable cookies through your browser settings. However, disabling certain essential cookies may prevent some features of the site from working correctly. We recommend keeping essential cookies enabled.

6.1 Retention Policy

bi99 retains your information only for as long as necessary. General guidelines:

• Active account data: retained for the full duration that the account remains active
• Closed account data: retained for a specified period after closure in accordance with legal requirements
• Financial transaction records: retained long-term in accordance with applicable legal requirements
• Technical logs: retained for a limited period for security and error analysis

Once the retention period ends, data is securely deleted or anonymized.

7.1 Your Rights Regarding Your Information

As a bi99 customer, you have the following rights regarding your own information:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request deletion of your information (where no legal obligation exists to retain it)
• Right to restrict processing: In some cases, you may request that processing of your information be limited
• Right to object: You may object to your information being used for marketing purposes
• Data portability: You may request your information in a structured format

7.2 How to Exercise Your Rights

To exercise any of your information rights, please contact our support team. We generally respond to your request within 30 business days. Some additional information may be requested for identity verification.

8.1 Age Restriction Policy

bi99's services are intended only for individuals aged 21 or over. We do not knowingly collect any information from minors. If a minor attempts to create an account, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us.

9.1 Updates and Changes

bi99 reserves the right to update this Privacy Policy as needed. If any significant changes are made:

• The date of the change will be updated at the top of this page
• For significant changes, you will be notified via your registered email or through live chat
• Continued use of the platform after the change will be considered as your agreement to the updated policy

We recommend visiting this page regularly to stay informed about the latest policy.

10.1 Privacy Complaints and Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 live chat — get instant support from any page on the site
• Email: [email protected]

Our team is always ready to answer all your questions in Bengali.